FAQ
OUR PRODUCTS
How do our T-shirts and sweaters fit?
To choose the size that will fit you best, you can refer to our online guide available here.
Our models fit normally but feel free to take an extra size if you want an oversize model.
How do I wash my t-shirt or sweatshirt?
Whether it's a t-shirt or a sweatshirt, we strongly advise you to keep in mind certain principles when washing them!
We have therefore created a washing guide available here for this purpose!
MY ORDER
When will my order be sent?
Our products are available on pre-order for 30 days. After this period, the order goes into production in our screenprinting workshop within two weeks. Everything is then sent to you directly!
Please note that the page of each item indicates the number of days remaining for the pre-order and that the estimated shipping date is specified on the page of each model!
Can I request an exchange or a refund?
Our products are available for pre-order for 30 days. After this period, production is made exclusively for the parts ordered and in the sizes requested. Each piece is therefore made especially for you with the information you have given us.
Under these conditions, you will not be able to change the model ordered in another size.
Please note that it is possible to change the size of your order until the last minute of the pre-order period by sending us an email directly to team@traphic.fr !
As a reminder, our models fit normally but you can refer to our size guide to avoid any mistake!
I have already ordered a model in the course of pre-order and wish to order a second one?
First of all thank you!
It is of course possible to pre-order two pieces at the same time; the package will then leave when the second product is ready!
The estimated date of shipment will then be used as the shipping date for both products!
If you would like to receive the first piece before then, we advise you to choose a separate order for each model.
If you have already pre-ordered one product, would like to order a second one and would like to receive both at the same time, we invite you to send us an email at team@traphic.fr.
DELIVERY
How is the shipment packaged?
Our shipments are made of recyclable materials (biodegradable and compostable film or cardboard).
Can I change my delivery address?
You can of course change your address until the end of the pre-order by contacting us at team@traphic.fr.
Beyond the pre-order period, it is more complicated but do not hesitate to contact us.
Please note that this is very important to give us an adress when we can deliver without issue during the week days and day time.
In which countries does Traphic deliver?
We deliver everywhere in Europe, North America, Australia, New Zealand, South Korea and Japan! The list of countries is available below.
If it is not possible to order directly in your country, we are sorry and try to enlarge our delivery range quickly!
List of countries where Traphic delivers : Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Japan, Malta, Monaco, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United States.
How do I find my tracking number?
Once the order has been shipped, you will receive a summary email with a tracking number.
Please note that tracking sometimes requires a little time to update and allow you a complete visibility on the sending and reception of your package.
Need more information about the delivery?
Once the order has been shipped, you will receive a summary email including a tracking number for the delivery option you have chosen.
Do not hesitate to contact us if you have any questions!
I have a problem with the tracking.
Once the order has been shipped, you will receive a summary email with a tracking number for the delivery option you have chosen.
The tracking sometimes needs a little time to update and allow you a complete visibility on the sending and reception of your package.
If the situation does not change after a few hours, can you send us an email to team@traphic.fr with your order reference? We will get back to you as soon as possible!
I have a problem with the product I received
Sorry about that! If you have the slightest problem with the product you received, we are of course at your disposal at the following address - team@traphic.fr.
Thank you for specifying us the references of your order and the problem encountered!
What should I do if I received the wrong product?
Our apologies for this! You can write us an email at team@traphic.fr with your order reference and we will get back to you as soon as possible!
PAYMENT
When will my card be charged?
As soon as the order is accepted!
What payment methods do you accept?
We accept credit cards (Visa, MasterCard and American Express). We also accept payment by Paypal.
However, we do not accept checks or bank transfers.
My payment was refused: what can I do?
We advise you to check these few points if your payment has been refused :
- that your payment details (including the CVV code) match what you entered.
- that your card has not expired
- if your bank has refused the payment, we advise you to contact them directly to understand the reasons!
If this is not your case, we are here to help you! Do not hesitate to contact us at the following address: team@traphic.fr